Tag Archives: technology

Bundle this! Bloatware, viruses and other computer pests

computer-sick_MH900141055Don’t want it, never asked for it, and it’s bugging down my machine… except, oops, I didn’t uncheck that little click box…

At our student support service, we spend an awful lot of time cleaning up computers that are virus-ridden and otherwise so slow as to drive kids just to walk away from them or compel parents to give up and buy another computer. By definition, anything that runs on your computer that you 1) don’t want; 2) don’t need … is a virus.  Do you know what’s running on your computer?

A malicious virus will hijack or destroy your computer, but by my definition a program you don’t want and didn’t ask for is a virus. Happens all the time. If you are in better control of your machine, that dreaded “circle of death,” your computer’s groan and moan that too much is going on at once, can largely be avoided.

Two very common programs are a common source of these viruses, and, yes, I will call them what they are, viruses: Java and Flash, brought to you by two monster tech companies, Oracle and Adobe. Here, try out this little poll to see if you have been victimized by these punks:
[poll id=”6″]

Here’s how it works:

flash-adobe-install-screenshot
Flash Player downloader screen shot. All set, or are you sure about that?
flash-adobe-install-screenshot_highlighted
Note how the Google “free” toolbar offer is pre-selected. Not ethical, and user beware.

 

 

 

 

 

 

 

 

Did you unclick the already checked check box? Hmmm… Okay, repeat after me:

“I [state your name], will never again NOT UNCHECK the little already-checked box that installs third-party programs when updating or installing programs that I want.”

See here for more on this, truly, unethical practice by these major companies: Java scam: How Oracle and Ask profit from sneaky add-ons: Every time users update Java, traps in the program try to trick them into installing useless toolbars and add-ons.  And, of course, if Oracle and Adobe do it, so do others. Just about every little downloaded program follows this ugly practice. All you can do is BE CAREFUL and stick to your oath not to accept anything without unclicking the check boxes.

Cure worse than the disease?

So, if a virus is a program that does things we don’t want, don’t need, and make us lose control of our computers, what, then, are those programs that are supposed to defend us from these dangers themselves dangers?  Nortan, McAfee, AVG, etc., act themselves like viruses, taking over our computers at random, slowing everything down, and just getting in our way.

Equally obnoxious are the bloatware programs that come with Windows laptops and PCs from sellers such as HP, Sony, Acer, Samsung, and so on. These makers try to “add value” to their Windows machines by pre-loading them with various programs, especially those from our friends, the anti-virus viruses. I once restored a Windows 7 computer to original “factory” state and couldn’t believe how slow it became, because all those programs I had deleted were running again. Jeez.

So what’s running on my machine?

All you know is that the damned thing is slower than when you first got it. Without expertise, it’s hard to really know what’s happening, but there are a few easy tricks you can pull to speed things up. Try these:

  • Control your startup programs
    Win 8 Task Manager. Notice how I have most startup programs disabled. I have Adobe reader enabled because I use it all the time.
    Win 8 Task Manager. Notice how I have most startup programs disabled. I have Adobe reader enabled because I use it all the time.
    • Win 7: type into the “Run” section above the start button: msconfig.sys
    • this will bring up “System Configuration” window
    • select the “Startup” tab
    • these are the programs that are set to load automatically when you boot up your computer.
      • most new program installations set themselves to start automatically, which you do not need
      • if you need the program, great, but usually you can get all the functions by running the program occasionally instead of loading it at startup every time.
    • Programs usually have a “settings” tab that includes “Run program at startup”  De-select this unless you really want that program every time you run your computer.
    • Win 8 makes it easier to control. Search and select “Task Manager” and you will find the “Start” tab there now with a list of all the programs that are set to run.
  • Manual updates
    • programs such as Flash and Java want to update themselves.
    • I always select “manual” update so that I know what is happening on my machine and to keep these programs from re-setting themselves to run at startup.
  • for the expert: “Processes”
    • In addition to startup programs are “processes” that run automatically.
    • Knowing which processes are valid, which are needed, and which are unnecessary is more complicated than just keeping a program from starting up. Here’s a quick article on Win 7 processes.

Some programs that are really helpful for resolving problems include:

  • Malwarebytes
    • Download it for free and you can run occasionally, always, or only when you are concerned about something.
    • It’s a very lightweight, easy to use and powerful program.
    • It will find ads, malware, and some bloatware from legitimate program installations. You can pick and choose what you want it to destroy.
  • Sophos Anti-Rootkit
    • I found this program recently when trying to clean a student computer. Nothing else could find the problem, which was an imbedded “root” virus.

Catching a cold

When you really get in trouble and your machine has a virus or has been hijacked by span operators (here for Has Your Computer Been Hijacked?”) you need to get busy.  Again, going back to our definition of a virus, when your machine is doing something that you don’t want, you have a virus. In my experience, the Windows Defender program along with the Windows firewall is sufficient to protect Win 7 and Win 8 machines. (XP has more vulnerabilities). If you want the extra defense, go with the commercial anti-virus programs — which I don’t like.

If you do have a virus, you need to get busy:

  • Most anti-virus software will identify and remove the virus.
  • System Restore: Win 7 and Win 8 machines can be reset to an earlier date:
    • be sure to have “Create a restore point” option on
    • go to “restore to earlier date” to put your Windows operating system back to where it was before your problem started.
    • System restore will not delete any user files, only new programs and other system settings that have been changed since the Restore date.
    • you will need to run Windows Updates again after you have restored to an earlier date (which can take a while, 1-2 hrs sometimes).

Not Catching a Cold

Above all most viruses and bloatware get on your machine because you clicked on something. Here are some ways to avoid it:

  • Browser protection
    • use default security settings in Internet Explorer, including Active-X filtering
      • If the website doesn’t load, use another browser
    • Use different browsers for different purposes and sites
    • Mozilla has an excellent protective addon called NoScript, which lets you choose the “scripts,” or commands that a website runs, one by one. If you are browsing a “dangerous” (ahem) website, USE THIS PROGRAM.
    • All browsers have vulnerabilities, so BE CAREFUL!
  • DONT’ JUST CLICK on email links or program downloads.

    Microsoft's phishing symptoms page offers this example of a fake link to entice user clicks. Note how the name of the link is different from the actual link. BE CAREFUL!!
    Microsoft’s phishing symptoms page offers this example of a fake link to entice user clicks. Note how the name of the link is different from the actual link. BE CAREFUL!!
  • Hover your mouse over or right click the link to see what the real location of the link is. “Phishing” scams pose links as a legitimate website but have a link to a different site that can run malicsious scripts on your simple click.

 Onward

Apple has largely avoided these problems by containing its operating system and browser to its own rules. But that makes the Apple OS expensive and limited in functionality. Microsoft is very, very aware of these problems, which is a big part of the new system, Windows 8. The older systems, XP and Win 7, are easily compromised by legitimate vendors of equipment and programs, which the Win 8 “app” style avoids. You can now add all these programs as apps without compromising your entire operating system.

Above all, be aware!  Feel free to contact me if you have any questions or if you are having trouble with your machines. You can’t get done what you need to do if your tools are working!

– Michael

The A+ Club from School4Schools.com LLC, based in Arlington, VA, is dedicated to helping students across the U.S.A. meet their goals and find the academic success the want and deserve. Contact us here or call now  to (703) 271-5334 to see how we can help.

Email Purgatory

email_MH900413668I thought I’d call it “Email Hell”…

… but, honestly, a few email issues don’t eternal damnation make. If so, then I need to rethink vice.

Anyway, Purgatory is more like what a lot of us experience with email: things kinda happen outside of our control that, while not horrible, annoy and get in the way of productivity.

The usual solution is to setup a new email name and then start the process of spam and unwanted subscriptions blasts until it gets too full, then move on. So I thought to write a touch about some easy strategies on avoiding these problems.

Primary & Throwaway email accounts

  • I keep four accounts:
    • work
    • personal
    • personal Microsoft login (used to sync my computers and I use it only for this purpose)
    • throw-away which I use for logins, etc.
  • Managing multiple accounts:
    • Easy access: the problem with multiple accounts is that you need to login to all of them separately in order to keep track of them.
    • Smartphones will allow multiple email accounts, but from a computer you should use an email system that allows for multiple email accounts in a single interface.
    • By far, the best system for managing multiple accounts in a single place is Microsoft Outlook. Mozilla Thunderbird is pretty good, and free, but much less useful.
    • the new Windows 8 mail app is excellent for multiple emails, although, again, it’s less robust than Outlook. I do like it, and I find myself using it more and more frequently.
    • Mac/ Android netbooks: I’m not familiar with them, although there’s a good reason why there is a Office for Mac version..

Protecting your primary email account

  • This is your personal and private communication system. Take good care of it! Keep it private and manage very carefully who gets to use it.
  • Do not give this to anyone or any website that you do not want to hear back from!
  • Do not use this account for logins except for those that you absolutely want to manage through your primary email account.

Throw-away email account

An easy strategy to avoid spam and unwanted email is to use a throw-away account for signing up for commercial services and logins. Uses of the throw-away account include:

  • sending emails when you don’t want the recipient to use or know your personal email.
  • avoiding bulk but legitimate emails related to user accounts (especially for bills and receipts)
  • protecting your personal email and other passwords that should be reserved only for the most secure and important accounts
  • using the throw-away account for logins and accounts protects your primary emails from spam and mailing lists
  • ALWAYS USE A DISTINCT PASSWORD FOR YOUR THROWAWAY EMAIL ACCOUNT!

Aliases

  • Aliases are email names that really send/receive from another email account.
  • Aliases are great for receiving emails into a single account that you don’t want to publish.
  • For example, in our business, we use the following aliases that all go to our main email account:
    • info@school4schools.com
    • admin@school4schools.com
    • admin@theaplusclub.com
    • and so on, with each of these being sent to a single mailbox. We can send from these aliases, as well.

Spam Management

Filters

  • most online email portals have robust filters to which you can add unwanted email, usually with a click.
  • the problem with filters is that spam artists are good at hiding and/or changing their domain or email user names in order to avoid filtering which is based upon one or the other.
  • free email portals will often mis-recognize legitimate emails as spam, so do pay attention to your spam filter box.
  • online mail portals may also have rules or keyword filters so that you can identify spam from subject lines or even content, with words such as one I have setup on my throw-away account:  “If Subject contains viagra then automatically delete e-mail message”

Rules

  • for desktop email programs, such as Outlook, you can create “Rules” to manage emails. It is useful for automatically deleting unwanted email, as per my example above, but rules are much more powerful, so please see the separate section on them below.

 Passwords

  • Most online accounts use email accounts for password recovery. You should be prepared to manage these effectively and without compromising your privacy.
  • Keep track of your passwords only in a secure place, best offline or on a secure piece of paper. I won’t tell you how I manage passcodes, but I do it in a way that I can always access them, yet keep them secure.
  • There are passcode managers that create and update random passcodes on websites and email accounts but that are managed from a single passcode on your computer. I won’t recommend any since I have never used these.

Hijacked Email Accounts

  • Spammers and hijack your email account in two ways:
  • by hacking your account and taking it over, or, more commonly
  • by using your email address for their spams. When they do this, you become the apparent “sender” of the emails, and replies and undelivreables will be sent to you. However, you did not actually send the email, so you won’t see it in your outbox. They get these emails from websites that are designed to gather them, or from buying them from those website. It’s ugly stuff and compromises so much web activity, but it is a reality.
  • If your email becomes compromised,
  • change password
  • notify your email provider. as they are very concerned about these events

Email Rules

  • Some email systems allow for “rules” that create specific actions depending on email sender, recipient, subject, date, etc.
  •  In addition to using rules to filter unwanted email, “rules” can be super useful for automating regular tasks, such as:
  • automating replies
  • moving emails to specific folders or automatically forwarding them to other email accounts

A word about “free” email accounts

  • Google, Microsoft, Apple, Earthlink, etc. all make available free emails for a reason: to make money. Just be aware of this. Google was recently outed for reviewing email content in order to align its ads and banners with user preferences. I think they had to back off from that one. Still, they look at who’s sending and receiving and use that data as part of their overall advertising programs which they sell for huge amounts of money.  Microsoft’s new Outlook.com, which is not the Outlook program, but a lite-version of it, claims to offer better privacy protection and management. I don’t use it so I don’t know. My wife uses EarthLink, and it’s full of ads, but she’s not bothered by it.
  • Just know that “free” is not free.

 Outlook

  • I strongly recommend using Outlook for email management. It can be run as a desktop or online portal, and it brings so many features to thoroughly manage and empower your total communication, scheduling, and general organizational processes.
  • Outlook includes many features, among which I use are:
    • email management with powerful:
      • folders management
      • filtering and searching
      • signatures management (those little messages at the bottom of emails that automatically load)
      • contacts management
      • archiving
      • reading and writing in various formats, including pdfs, spreadsheets, images, Word documents, etc.
    • calendar
    • tasks management
    • journaling
    • sharing
      • this is super important for organizations; you can share calendars, contacts, email accounts, tasks, or anything via Outlook. Our office manager, Megan, and I put tasks on each other’s calendars all the time, and, voila, there it is without any wasting time
    • integration with MS Office, especially Word, Excel, and OneNote.
  • These are just a few of what Outlook brings. It’s why something like 80% of major businesses use Outlook. I became a convert as I watched my wife manage her 500+ daily emails and all her complex calendar entries. Students and teachers should take advantage of this hugely powerful organizational tool.

Good luck with your email management!

It’s all about information and getting things done as effectively and efficiently as possible. I am here to help if you’d like to review your own email strategies. Let me know!

– Michael

The A+ Club from School4Schools.com LLC, based in Arlington, VA, is dedicated to helping students across the U.S.A. meet their goals and find the academic success the want and deserve. Contact us here or call now  to (703) 271-5334 to see how we can help.

College bound: desktop, laptop or tablet? PC or Mac?

laptop_MH900405386Another broken or stolen laptop? Are you sure about that?

Are you going to be that one who calls home begging for another computer because your laptop was stolen or it dropped out of your backpack. Mom may lose patience with that one after having forked over $2k for the MacBook Air. Besides, do you really need it?

Let’s think this through carefully. What do you really need?

Here’s my assessment of the advantages and disadvantages of your computer options (on Scale of 5):

Desktop PC Laptop PC Tablet Mac desktop Mac laptop
Ease of Use  5 4 2 5 4
Portability 1 4 5  1 4
Reliability 5 4 4 5 4
Capacity / Function 5 4 2  5 4
Cost 5 4 4 1 1
Risk of Loss or Breakage 5 2 2 5 2
Overall Score
(total ÷ 6 categories)
4.3 3.6 3.1 3.6 3.1

 


Here for updates on this topic:
The Best Computers for College: desktop, laptop or tablet? PC or Mac? pt 2
Laptop, Tablet, or Desktop? Google Docs or Office 365? Which technology is best for high school and college?


Desktops are old fashioned, you say?

Desktops have become, like cars, an afterthought: the average age of American cars is eleven years now, the highest it has ever been. That’s because they’re built better than ever and have all the functions consumers need. What hurt GM, Ford and Chrysler as much as anything over the last five years is that they’re products are very, very good, so people don’t need to buy new ones as often as before. A 2003 automobile is as good as a 2011, and there’s not much a 2013 offers that the ’03 can’t — other than the built-in Bluetooth or a few overly redundant safety features.

And these cars are lasting a long time now. Same goes with PCs: Microsoft’s biggest problem with Windows is that the Windows 7 program is very, very good, very very stable, and there’s little reason to upgrade it anymore (they tried for years to dump XP, which is still solid, useful and widely used). So desktop PCs aren’t so much old fashioned as they are, like a good car, just there.

Now, if you want a Mac, go for it. But you’re gonna pay for it, be it a desktop or a laptop. A Windows 7 PC will cost you less than your smartphone, and you will have a hard time breaking the screen or leaving it on your seat at the movies.

A Windows 7 laptop costs about the same as a desktop and has the added benefit of portability. But do you really, really need to carry your computer around? Some teachers will allow it in class, although I hear more and more about professors who ban them from classrooms because kids are on Facebook rather than focused on class. If I were in college, I’d have a laptop. The ability to take it with me is just that important.  BUT… I’d probably break it or lose it inside of the first semester.

Above all else is cost, which is why 82% of college students use a PC, i.e., Windows-based desktop or laptop. (I’m guessing that most of those are laptops.) As the expert is quoted in that article:

Another reason PCs are winning out with students: price. Desktop PCs are at their cheapest during September when students are going back to school… with prices starting at $200 for a dual-core desktop PC. (The iPad Mini
costs $329.) “The desktop PC is simply a wiser, more realistic investment for any student this fall”

I strongly recommend a decent new or lightly used Windows 7 PC or laptop. As the article points out, a decent PC will start around $200, and there’s no need to go much higher than that, even with a full desktop setup with monitor, keyboard, mouse, and speakers.

Used Equipment

We work with our students to make sure their equipment is available, proper, and functional. I can get a good Win 7 desktop (with monitor etc.) or laptop from anywhere between $100-$200, depending on the capacity, and with a 1 year warranty. Not bad. So let me know if you’re interested.

My Own Equipment

I use four computers, three laptops and a desktop, all PCs, and all HPs. My laptops can serve as a desktop when I plug it into a wireless keyboard, mouse, speakers, and external monitor setup. One laptop is for upstairs, one is for taking with me, and the other is my old workhorse, a seven year old HP that still goes and goes. I bought my desktop because I wanted a better 2nd monitor and higher overall performance, storage, speed, and so on.

So you know, I run Windows 7 on the old laptop and Windows 8 on the others. I also have a Windows Phone that syncs beautifully with my 8 machines and all my Office Programs, especially OneNote (organization) and Outlook (email). I’ll probably buy a Surface tablet, but I’m waiting for built-in mobile broadband, which is coming later or next year. I can wait. That’s me.

What about you, and what about for college?

What about cell phones?

You can do all that on a smart phone. But not very well.  And a little better on a tablet, but, again, not very well. A laptop does it all, with portability. But that, too, comes at a cost in functionality and risk of damage or loss. The best solution for that list is, I hate to say it – a desktop.

Next

I will next post my Computer Tool Kit list for you with essential programs, features and file management tools. Feel free to call or write with any questions.

Technology should not be a problem!

– Michael